Frequently Asked Questions

If you live within a 5-mile radius of Joy's  chocolate kitchen in the Chilterns she will deliver your chocolate by bicycle. Every little bit to help the environment (plus it gives Joy the opportunity to burn off a few bars!)

For orders further afield we use Royal Mail delivery. For small orders (2 packs) we'll send in boxes that can be posted through your letter box. We try to keep postage costs as reasonable as possible. 

• Post and packaging costs £2.50 for UK standard delivery, or £4 for Royal Mail First Class delivery. For orders over £35, standard delivery is FREE.

We endeavour to pack and post orders within 3 working days . However, we are a small producer so occasionally may have to make a batch especially for you. If this is the case we will let you know.

In very hot weather we may suggest delaying delivery to protect the chocolate until the temperature has dropped. 

Depending on the destination we may be able to ship internationally.  Please get in touch at hello@joyouschocolate.co.uk for costs as these will vary depending on your location. 

We hope your chocolate arrives safely, but if you feel that something has gone wrong, please email us at hello@joyouschocolate.co.uk (with a photograph of the issue where applicable), and we will be happy to resolve the issue for you.  

No, please don’t! Chilling your chocolate will change the structure and you may get what we call ‘blooming’ (white streaks) and this will spoil your chocolate experience. Store at normal room temperature away from direct sunlight.  

Yes, all of our chocolate is dairy-free (we use oat milk), so vegans can happily eat it.

Yes of course, we’d love to send you a regular supply of JOYOUS – just email us at hello@joyouschocolate.co.uk and we can set this up for you.